Corrections Policy

At Shams Diving Centers, we believe accurate and transparent information helps build trust with our guests, partners, and diving community.

Since 1991, we have shared information about Red Sea diving, PADI courses, diving excursions, safety, marine life, destinations, and our services. We work hard to keep this information accurate and up to date. However, errors or outdated information can sometimes occur.

For this reason, our Corrections Policy explains how we identify, review, and correct inaccurate or outdated information.

Our Commitment to Accuracy

We aim to make every page clear, useful, and reliable. In particular, our published information should be:

• Accurate and trustworthy.
• Clear and easy to understand.
• Useful for divers and guests.
• Updated when important details change.
• Presented honestly and without misleading claims.

This approach applies to our website and, where appropriate, our official communication channels.

What Information May Be Corrected?

Sometimes, information changes after it has been published. In other cases, an error may simply go unnoticed.

We may therefore review and correct:

• Incorrect facts or statements.
• Outdated prices, dates, or service details.
• Incorrect descriptions of diving activities or destinations.
• Outdated safety or operational information.
• Incorrect names, job titles, or professional information.
• Broken or misleading links.
• Incorrect photographs, captions, or image descriptions.
• Significant spelling or grammar errors.
• Information that could give visitors a misleading impression.

How We Review Reported Errors

When someone reports an error, we first review the information carefully. We then determine whether a correction is needed.

Depending on the situation, our review may include the following steps:

1. We check the information against reliable sources or internal records.
2. We consult the relevant team member or department when necessary.
3. We update the information if an error is confirmed.
4. We add clarification when the original wording could cause confusion.
5. We check related content for the same issue.

In particular, we give priority to information concerning diving safety, operational procedures, and guest wellbeing.

Significant Corrections

Some errors can have a greater impact than others. For example, incorrect information about a diving course, safety procedure, or service could affect a guest’s decision.

When a correction is significant, we may explain:

• What information was incorrect.
• What the correct information is.
• When the correction was made.
• Why additional clarification may be necessary.

The amount of information we provide depends on the nature and importance of the correction.

Minor Corrections

On the other hand, small errors do not always require a public correction notice.

For example, we may directly correct:

• Spelling mistakes.
• Punctuation errors.
• Formatting issues.
• Broken links.
• Minor wording problems.

We normally make these changes without a separate announcement when they do not change the meaning of the content.

Diving Safety Corrections

Diving safety is a fundamental priority at Shams Diving Centers.

Therefore, information that could affect guest safety receives particular attention. If we discover a potentially important safety error, we aim to review and correct it as quickly as reasonably possible.

At the same time, guests should always follow the instructions of qualified diving professionals. Current site conditions and operational guidance should also be considered. Website information should never replace professional diving instruction or direct safety instructions.

Prices, Availability & Operational Information

Diving information can change for many reasons. For example, prices, schedules, availability, weather, sea conditions, boat arrangements, and course requirements may change over time.

We make reasonable efforts to keep these details current. Nevertheless, some changes are outside our control.

Therefore, guests should confirm important booking and operational details directly with Shams Diving Centers before making a final decision.

How to Report an Error

We welcome reports from guests, divers, diving professionals, partners, and members of the public.

If you believe that information on our website is inaccurate or outdated, please tell us. Where possible, include:

• The webpage where the issue appears.
• A clear description of the potential error.
• The correct information, if you know it.
• A reliable source or supporting evidence.
• Your contact details if you would like a response.

As a result, providing specific information can help us investigate the issue more efficiently.

Corrections & Editorial Independence

Our corrections process exists to improve the accuracy and reliability of our published information.

However, not every disagreement represents a factual error. Reviews, opinions, personal experiences, and interpretations can naturally differ from one person to another.

For this reason, we distinguish between factual errors and legitimate differences of opinion or experience.

When a factual correction is necessary, we aim to base our decision on reliable evidence. We do not intend to change accurate information simply because of commercial, personal, or external pressure.

Transparency & Accountability

We believe that correcting an error is part of responsible communication.

For this reason, our approach is built around six principles:

• Accuracy — We aim to provide reliable information.
• Verification — We review information when credible concerns are raised.
• Transparency — We correct significant errors responsibly.
• Safety — We give priority to information that could affect guest wellbeing.
• Accountability — We take reasonable responsibility for our published content.
• Continuous improvement — We use feedback and corrections to improve our website.

Our Commitment to Our Guests

Trust is an important part of the relationship between Shams Diving Centers and our guests.

Since 1991, we have been committed to providing memorable and responsible Red Sea diving experiences. As a result, we understand the importance of communicating honestly and clearly.

When we discover an error, we aim to address it responsibly. Likewise, when guests identify inaccurate or outdated information, we welcome the opportunity to review it.

If you believe you have found an error on our website, please contact Shams Diving Centers and give us the opportunity to investigate.

Accurate information helps create safer, clearer, and better diving experiences for everyone.